We stand behind the authenticity and quality of our merchandise.
All new watches are covered by the manufacturer's warranty.
Please see below for a brief overview of each manufacturer's warranty, and refer to your warranty booklet for complete policies. If you have any questions, chat with us at shopgrantpacific@gmail.com or call us at (415) 982-3828 and one of our team members will be happy to walk you through the coverage available for your specific watch.
CITIZEN: 5-Year Warranty
VALID IN THE UNITED STATES, CANADA, UNITED KINGDOM, IRELAND, CARIBBEAN, AND MEXICO
Only valid for purchases made in the United States, Canada, United Kingdom, Ireland, Caribbean, and Mexico (“Territory”) from retailers (including Duty Free shops and Military Exchanges) authorized by Citizen Watch Company of America, Inc., Citizen Watch Canada Ltd., Citizen Watch United Kingdom, Ltd., or Citizen de Mexico, S.A. de C.V. (“Citizen”, in their respective markets), as an Authorized Retailer.
Citizen warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorized Retailer.
G-SHOCK: 1-Year Warranty
This product, except consumables or articles with limited resistance (e.g. battery, band, case), is warranted to the original purchaser to be free from defects of quality at the time of delivery for a period of one year from the date of purchase ("warranty period"). During the warranty period, and upon proof of purchase, the product will be repaired using CASIO reconditioned replacement parts or the product will be replaced with the same or a similar reconditioned replacement model within a reasonable period of time. To obtain these warranty services, please take or send the product, postage paid, with a copy of your sales receipt or other proof of purchase that shows the date of purchase, to a CASIO Service Center or the store where purchased. There will be no parts or labor charge to you for valid warranty services. Due to the possibility of damage or loss during shipping, it is recommended when sending the product for service that you package the product securely and send it insured, return receipt requested.
The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:
(1) The problem is caused by improper, rough or careless treatment;
(2) The problem is caused by a fire or other natural calamity;
(3) The problem is caused by improper repair or adjustment made by anyone other
than a CASIO service center;
(4) The case, band, glass or battery is damaged or worn
Seiko: 3-Year Warranty
SEIKO warrants that if your SEIKO watch described on the enclosed Certificate of Limited Warranty proves, on presentation by you within three years from the date of original retail purchase, to be defective in material or workmanship and provided the watch was purchased from an authorized SEIKO retailer, Seiko will, at their option, regulated, adjust, or repair or replace parts or movements, without charge to you.
Your three year U.S. warranty protection is automatically in effect with the purchase of your Seiko Timepiece. In the event your timepiece requires service, please visit www.seikoserviceusa.com for a complete list of instructions. A one year global warranty card is also shipped with each watch in case you need service outside the U.S. Your Seiko warranty card is located in an envelope enclosed with your watch. Please use Service Request Form with the link below for information on how to send your timepiece to us for service. For more information, please visit:
https://seikoserviceusa.com/repairorders/howtorepair/
TIMEX: 1-Year Warranty
Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty.
To obtain warranty service, return your watch to an authorized Timex repair center with a receipt for proof of purchase, clearly showing the date, item purchased, and the retailer from which the purchase was made.
Warranty service is only honored on watches purchased directly from authorized retailers. Second hand or private sales will not be honored. In warranty repairs are at no charge; however, a handling fee will be charged.
Repair requests received without proof of purchase, will be processed as an out of warranty repair and will incur the out of warranty charges.
For in warranty and out of warranty repairs, Timex may, at its option, repair your watch by installing new or thoroughly reconditioned and inspected components.
For in warranty repairs that are no longer repairable due to unavailability of parts or components, we may at our option replace the watch with an identical model or a model with like or similar features.
Out of warranty watches that are no longer repairable due to the unavailability of parts or components will be returned as received and no cost will be charged.
IMPORTANT — PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGES TO YOUR WATCH:
1) after the warranty period expires;
2) if the watch was not originally purchased from an authorized Timex retailer;
3) from repair services not performed by Timex;
4) from accidents, tampering or abuse; and
5) lens or crystal, strap or band, watch case, attachments or battery. Timex may charge you for replacing any of these parts.